IT Support Engineer Mastery Program

About This Program

Kingston IT Solutions offers industry-focused, job-ready IT training designed for students, working professionals, and career changers. With 20+ years of real-world experience in networking, systems, VoIP, security, virtualization, and data center technologies, we provide practical, hands-on training that prepares candidates for high-demand IT roles.

Our flagship program – IT Support Engineer Mastery Program – is crafted to help learners go from beginner to job-ready in just 12 weeks. We combine LIVE online and offline classes, 24/7 virtual labs, real-world troubleshooting, certification guidance, and job placement support so that each student is fully prepared for roles like IT Support Engineer, System Administrator, Network Engineer, and Helpdesk Technician.

Your Instructor

Gurbatullah Khan

Education: MSc in Information Technology (IT)

Industry Experience: Over 20+ Years

Certifications

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

Cisco Certified Voice Professional (CCVP)

VMware Certified Professional (VCP)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Solutions Associate (MCSA)

Microsoft Certified Database Administrator (MCDBA)

Industry Experience

Extensive experience in Government Organizations
Expertise in Educational Organizations
Worked with Microsoft and Cisco Gold Partners
Experience both in India and International Markets

Course Curriculum

Module 1: IT Fundamentals & Support Engineer's Role

Understanding IT Infrastructure in SMB and Enterprise
Common IT Services
Role & Responsibilities
Essential Soft Skills
Company IT Policy & SLAs

Module 2: Core Networking Concepts

LAN, WAN, Internet, Intranet
OSI & TCP/IP Models
Network Devices
Network Cables Types and Connectors
IPv4 Addressing & Subnetting
Network Protocols and Ports

Module 3: Switching & Wireless Networking

How Switches Work
VLANs Creation and Purpose
Switch Port Configuration
Spanning Tree Protocol (STP)
Wireless Fundamentals

Module 4: IP Routing & Internet Connectivity

How Routers Work
Static Routing Configuration
Dynamic Routing Protocols
NAT & Port Forwarding
Internet Connection Types

Module 5: Network Services & Applications

DHCP Setup & Management
DNS Configuration
File Servers (SMB/CIFS)
HTTP, HTTPS, FTP Services
Introduction to VoIP

Module 6: Microsoft Active Directory

Active Directory Basics
AD Installation & Configuration
User & Group Management
Group Policy Management
Common GPO Configurations

Module 7: Email Configuration & Management

Email Fundamentals
SMTP, POP3, IMAP Protocols
MX Records and DNS
Email Creation
Microsoft Office 365 Basics
Email Client Configuration

Module 8: Windows Server Administration

Windows Server Installation
Advanced AD Management
File and Printer Sharing
Windows Cluster Services
DHCP & DNS on Windows Server
Backup and Recovery

Module 9: Linux Fundamentals

Introduction to Linux
Essential CLI Commands
User and Group Management
File Permissions
Package Management

Module 10: Server Virtualization

Virtualization Benefits
Hypervisor Types
VMware ESXi / Hyper-V
Virtual Machines
LAB VMware ESXi / Hyper-V

Module 11: Security Fundamentals

CIA Triad
What is Firewall and Types
Antivirus Solutions
What are VPNs: Site-to-Site and Remote Access
What is IDS/IPS and NAC

Module 12: Virtual Lab Creation

Pnet LAB Installation
Images uploading
Switching LAB Creation
Routing LAB Creation
Firewall LAB Creation

Module 13: Fortigate Firewall

Firewall Basics
Basic Configuration LAN WAN DMZ
Internet Configuration
Basic Security Policy
NAT and Port Forwarding

Module 14: Sophos firewall

Firewall Basics
Basic Configuration LAN WAN DMZ
Internet Configuration
Basic Security Policy
NAT and Port Forwarding

Course Features & Benefits

🖥️

Hands-On Learning

24/7 Access to Virtual Labs with real-world scenarios and troubleshooting simulations

🎯

Career-Focused Training

Curriculum designed with industry input and preparation for top certifications

📚

Comprehensive Coverage

From basic networking to advanced security, Windows & Linux environments

👨‍🏫

Expert Support

Direct instructor access, peer forums, and lifetime course material updates

Who Should Attend

Fresh Graduates Looking for IT Jobs

Career Changers Planning IT Career

IT Professionals Seeking Upgradation

Startup Founders Managing IT

Professionals Planning for Abroad

Anyone Seeking FastTrack IT Training

Course Details

Duration

12 Weeks (3 Months)

Schedule

Flexible Batches (Weekday/Weekend)

Mode

Online and Offline Classes with Recorded Sessions

Practice

Online 24/7 Lab Access

Prerequisites

Basic Computer Literacy • Fundamental Understanding of Operating Systems • Passion for Learning Technology

No Prior Networking Experience Required

Certification

Upon successful completion, students will receive: